Frequently Asked Questions
Returns and Refunds
Please complete this form for an exchange for braidbetter. Styling products are final sale.
If you are unhappy with your purchase, please email us at hi@rebundle.co and we'll find a solution.
We are committed to your satisfaction and hope that you understand the contraints as a small business. However, to maintain safety and sanitation standards, we cannot accept exchanges if the tamper seal is broken. We encourage you to try the product, gift it to a friend, or compost it.
If your items are damaged or faulty upon delivery, we will reship your order free of charge.
If your order is returned to us due to an invalid address, according to the courier, you are responsible for the cost of reshipping. However, if you don't want us to reship your order, we'll provide a refund minus the shipping charge.
Please complete this form. Exchanges must be approved via email before a return label is sent. Your items will be reviewed upon receipt and only unopened bundles will be eligible for an exchange. A $10 restocking fee will be charged for approved exchanges.
Shipping
We ship USPS Ground (2-8 business days) and FedEx (2-day and overnight).
We are pleased to offer free shipping for U.S. orders over $200.
Please note that carrier shipping time is separate from our fulfillment time. Refer to your order confirmation for an estimate on how many business days it will take for your order to ship.
We encourage you to schedule a hair appointment after you receive an order shipping confirmation.
All customers are responsible for ensuring that the shipping address entered is a safe, secure address. We are unable to cover the cost of lost or stolen packages, nor do we have the ability to collaborate with the shipping company to locate your packages, especially if the tracking information confirms the delivery of package. We can only check the tracking information, the same one that is provided to you.
Route Package Protection is available for purchase at checkout if such a case arrises.
Yes, we ship worldwide! Don't see your country listed? Email us at hi@rebundle.co to add it.
Orders
Yes! For wholesale inquiries for salons and beauty supply stores, please email orders@rebundle.co.
Unfortunately, orders cannot be canceled.
Recycling
Rebundle, in its verb form, means to sustainably dispose of plastic synthetic hair by mailing it to us for proper disposal.
Please see the diagram here for step-by-step instructions.
We accept all brands, colors, and lengths of plastic synthetic hair as long as it is not on a weft (i.e. wigs and human hair weaves). We do not recycle our plant-based braiding hair, either.
Your plastic synthetic hair will be recycled into outdoor furniture, decking, and more.
If you are a manufacturer, retailer, or distributor of plastic synthetic hair and would like to offer recycling to your customers, email us at ready2@rebundle.co.
We do not use the collected plastic synthetic hair in our plant-based braiding hair at all.
Press
You can reach us at hi@rebundle.co and we'll be in contact if we'd like to work with you!
