Frequently Asked Questions
Returns and Refunds
No. We only accept exchanges for unopened, unused bundles with the tamper seal intact, as hair extensions are a hygienic product.
If you're unhappy with your purchase, please email us at hi@rebundle.co — we’re committed to finding a solution and appreciate your understanding as a small business. If you’re unable to exchange, we encourage you to try the product, gift it to a friend, or compost it.
If your items arrive damaged or faulty, we will reship your order at no cost.
If your order is returned to us due to an invalid address provided at checkout, you are responsible for reshipping costs. If you choose not to have the order reshipped, we’ll issue a refund minus the original shipping charges.
Please note: Styling products are final sale and cannot be exchanged or refunded.
Please complete this form. Exchanges must be approved via email before a return label is sent. Your items will be reviewed upon receipt and only unopened bundles will be eligible for an exchange. Shipping charges are not eligible for refund.
Shipping
We ship USPS Ground (2-8 business days) and FedEx (2-day and overnight).
We are pleased to offer free shipping for U.S. orders over $200.
Please note that carrier shipping time is separate from our fulfillment time. Refer to your order confirmation for an estimate on how many business days it will take for your order to ship.
We encourage you to schedule a hair appointment after you receive an order shipping confirmation.
All customers are responsible for ensuring that the shipping address entered is a safe, secure address. We are unable to cover the cost of lost or stolen packages, nor do we have the ability to collaborate with the shipping company to locate your packages, especially if the tracking information confirms the delivery of package. We can only check the tracking information, the same one that is provided to you.
Route Package Protection is available for purchase at checkout if such a case arrises. To file a claim, please refer to your order confirmation and follow the steps.
If you purchased Route Package Protection, file a claim. Please note that we can only Issue a refund for lost, damaged, or stolen packages IF Route approves the claim. Please do not email us asking us to file the claim on your behalf, as we cannot do so.
Yes, we ship worldwide! Don't see your country listed? Email us at hi@rebundle.co to add it.
Orders
Yes! For wholesale inquiries for salons and beauty supply stores, please email orders@rebundle.co.
Unfortunately, orders cannot be canceled.
Press
You can reach us at hi@rebundle.co and we'll be in contact if we'd like to work with you!
